Warranty Overview

Basic
Standard	WR0018	WR0018	WR0018	WR0018	WR0018	WR9005	x
Extended	WR8433	WR8533	WR8633	WR8733	WR0008	WR9006	x
Combination
Reimbursed	WR8446	WR8546	WR8646	WR8746	WR9104	x	x
Full Service	WR8456	WR8556	WR8656	WR8756	WR9105	x	x
Reimbursed
Standard	x	x	x	x	WR9101	x	WR9021
Extended	WR8443	WR8543	WR8643	WR8743	WR9103	WR0021	WR9023
No-Fault	x	x	x	x	x	x	WR9018
Full Service
Standard	x	x	x	x	WR9401	x	WR9031
Extended	WR8453	WR8553	WR8653	WR8753	WR9403	WR0022	WR9033
No-Fault	x	x	x	x	x	x	WR9019
Notebook Mail-In
Standard	x	x	x	x	x	x	WR9011
Extended	x	x	x	x	x	x	WR9013
No-Fault	x	x	x	x	x	x	WR9016
Notebook Express
Standard	x	x	x	x	x	x	WR9012
Extended	x	x	x	x	x	x	WR9014
No-Fault	x	x	x	x	x	x	WR9017

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Notebook Systems:

Basic Warranty: Our notebook systems come with a 1 year parts-only warranty. Should your system malfunction during this period, you call our Hardware Helpdesk for phone support to troubleshoot and diagnose your computer to the component level. If it is determined that a hardware component has failed, and the failed component can be readily replaced without completely opening up the case [example: hard drive, memory, CD drive, battery], the Hardware Helpdesk will send you a replacement component at no charge that you install. If the failed component is not readily accessible without opening the case [example: motherboard, display, keyboard], you will be instructed where to mail your laptop for factory repair. There is no cost for this 1 year depot repair warranty service - it comes with all of our systems..
Please note that hardware damage resulting from misuse or abuse may not be covered.

Additional Options: W Here are your options:

    Parts Only Depot Warranty 1 year - no additional charge for this.
   1 Year Comprehensive Warranty*
   Parts Only Depot Warranty 2 years
   Parts Only Depot Warranty 3 years

* Includes screen breakage and other damage from accidental handling of the notebook.

For a hardware problem, simply refer to either your Hardware Help Desk Certificate or the 1" x 3" white label affixed either on the back or bottom of the computer for our Hardware Help Desk 800 number. For the fastest possible service, please be prepared to give your name, phone number, contract number, computer serial number, a brief description of the problem and a time when we can return the call while you have access to the computer. This will expedite troubleshooting, diagnostics and repair. If our hardware helpdesk can not solve the problem, you will be instructed where to send your notebook for factory repair. Please note that hardware damage resulting from misuse or abuse may not be covered in your service plan.
If you did not purchase a service package, or if your service contract has expired and you would like to request service information, please click here for information on how to contact us.

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	PriorityMachines.com is part of a national network of dealers, and by shipping with FedEx, we are able to extend our discount computers to the entire country. All of our computer systems are manufactured and supported by Equus Computer Systems based in Minniapolis, MN. Equus is the lnations largest white box system builder with ten locations throughout the United States. All systems are shipped with a standard one year warranty, which includes parts repair or replacement and labor costs are covered when the system is serviced by Equus factory personnel at one of their facilities. And we are are able to offer on-site and extended warranty service anywhere in the US through our national network of dealers. The flexible warranty options let you decide what level of coverage you like. Here is an outline of your options:
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